[Resolved]  Samsung India — Samsung j7 prime (Auto set off)

Address:Deoghar, Jharkhand, 814112
Website:jio

Dear sir, I have bought Samsung J7 prime on 21.12.16 and on the very next day I have found that my phone restarted thrice while using camera, phone call and also sometimes while charging. I went to the Service centre which is situated at Devghar, Jharkhand and they have updated the software and again while using camera the phone restarted in front of the worker of Samsung care. He received again to make it as D.O.A
But after 2 hours he called me to receive the phone. He said within 2 hours the phone has not restarted. So there is no problem. But yesterday when I got the phone after 2 hours again the phone restarted. So please change this phone. I know there will be problem in future. So Please replace it.
Was this information helpful?
No (0)
Yes (0)
Jan 27, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Dec 26, 2016
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18883
    Pending
    0
    Resolved
    11172
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information