[Resolved]  Samsung India — samsung j7 pro battery charge slow n fingerprint sensor is not work properly

Address:Jaipur, Rajasthan, 302021

I have purchased samsung j7 pro two month before and the phone is charging slow and also fingerprint sensor is not work properly. Other company charger charge it fast. Pls solve the problem. Sensor in not working properly so also solve this problem with that. Call recording feature is not in it. Phone battery takes 2-2.30 hour for full charge. And the fingerprint sensor is not detect the finger as other mobile detect
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Feb 6, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jan 02, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments 

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My details are this reference id 1821644 mobile number [protected] email id ck.[protected]@gmail.com

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