[Resolved] Samsung India — samsung j7 pro

Sathya1984

from Namakkal, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600081

Dear sumsung my name is sathyaraj i have samsung j7 pro model purchased 31/12/17. I use only 7 days 8/1/18 my phone display problem means inside i saw one black mark after few hours its developed by full display but display outer surface no small scratch and temper glass also no damage and scratch but i dont no how to damage inside only. I visited to customer sevice center but they answer me display is damage. But display is pressed not broken so what is solution of that case. After i paid total 4600 rs then only they are changed my mobile display why your company giving warranty your company said that our display cant broen even hit by hammer. So in that case i thought your company publish fake news i have good faith on samsung reply

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Feb 12, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

shankarShanki

from Palghat, Kerala

[protected], Complaint .No technician visited only asked to share the details and told Need to Gas charge the Unit and replace the Freezer set ..After that no one called for visit. Its a Company premises Please update the status of complaint waiting eagerly..for Service resolution...