[Resolved]  Samsung India — samsung j7 pro

Address:

Nashik, Maharashtra, 422010

Dear sir
This is to inform you tha i have purchase the samsung j7 pro on date 30.05.2018 and i was observed some 2-3 problems in my handset such as touch pad problem, hearing sound clarity not ok i have to judge the voice of the person what he is speaking and some time sceen get black while saving the contact.
So for this i went to samsung service on date 2/06/2018 and they check my handset and accepted the problem and taken for diagonistic.

After several hours they returned my handset by saving it is a software issue so we have clear the problem now you can use it. So i use the handset infront of them for touchpad issue i found ok later they told me that you use for 2 days if issues is there you come to us.

Sir after that i used the handset for 2 days and instaling some application then later i started the same problem which i was facing before.

So today 4/06/2018 i again come to samsung service center for the problem, now i asked for service manager to attend my problem but he told me that your handset is ok and dont have a such a issue, later i call to samsung care on 1800 40 for further assistant and i talked to mr. Prashant kumar for a assistant i told him that i need a refund on over my phone and i dont want to go with samsung. He told me that you just submit your handset for proper under observation then if problem will not resolve we will go for the further action.

And second thing is that the staff from the service center is not respect to customer and ruddelly speaking so requsting you to take some disciplanary action agaist on them.

I am going in cusomer court for the my handset problem and refund.

The reference number of your email is [protected].

My handset details are
Model-samsung j7 pro
Imei-358674/08/998467/8
Purchase date-30/05/2018

This is fyi and needful help.
Dnyaneahwar wagh
[protected]
Nashik