[Resolved]  Samsung India — samsung j7 pro j730 black

Address:

Bhopal, Madhya Pradesh

Date: 24-11-17

I purchased samsung j7 pro j730 black on 24th oct'17. The imei no.: [protected].

Its been only a month and there is a black spot inside the screen. When i went to service centre (Akanksha enterprises, malviya nagar, roshanpura circle, bhopal - 462003), the executive (Ashwini kumar) who attended me, refused to take the complaint on the same date[protected]. He said that he will have to check whether it is under some kind of scheme. Asked me to come back on monday[protected] along with phone, aadhaar card, passport size photo of phone owner & a copy of mobile bill.

I requested him to register the complaint on same day and start the repair process as i had a copy of bill along with me, on the basis of which he could have registered the complaint. But he refused to take the complaint on same day.

Samsung has great value in market as a customer satisfying n reliable product. But my experience turned out to be a pathetic one.

What is the use of so many service centres in a city when a customer's complaint is not taken into consideration. There are so many brands of mobile phones in the market but i relied on samsung when i had to gift it to my husband on a special occasion. Within a month's time if a phone is causing this trouble, then the warranty claimed by the company along with the handset is fake and irresponsible commitment by the company and its service centres.

Vijaypal singh rajput
[protected]