[Resolved]  Samsung India — samsung j7 screen

Address:

160055

Dear sir/ ma'am,
I had bought samsung j7 mobile model codesm-j730gm/ds serial number rz8k30tk5mp purchase date 05/04/2018. It display stop working without any physical damage was done to the mobile.
I took my phone to service centre they asked me that your phone is physically damaged and rs. 4500 was estimated for it's repair, but they fails to prove or show how the phone is physically damaged. Then i write to ceo office of samsung, and they asked me take my phone to service centre once again, and after which i got mail that phone is physically damaged and total estimate for the repair is rs. 9945. The price of j7 prime is around 9000 and price of repair of screen of same mobile is more than its original cost. Moreover they fails to prove that any physical damage is being done to the phone.

Model codesm-j730gm/ds serial number rz8k30tk5mp purchase date 05/04/2018 request number [protected] product symptoms hi i had purchased samsung j7 in month of apt 2018, but i am very sorry to your product quality is very poor. My phone stop working. When i showed it to your service station they told display is break but i can’t understand how can it be possible as i have never dropped my phone or not physical damage is done to my phone ever. I am really disappointed by phones performance and your service centre employees behaviour. Hope you people will take it seriously and reactify the fault. Else i have to go to consumer forum. Regards sukhwant