[Resolved]  Samsung India — samsung led 55 inch ua55js9000kmxl panel problem under warranty till 2020

Address:700064

My complain number [protected] & subsequent complain reference number [protected] to Samsung customer care. I purchased the LED tv on 05/04/2016, from that date 3 (thrice) times i was delivered a broken TV (inspected and rejected by your installation agent) by your dealer. It took almost 40days to get my new TV delivered. I bought an extended warranty immediately for 4 years expiring in 2020. Both my extended warranty and warranty still ran from the invoice date.

Recently I found that the sides of my panel emitting white vertical lines & i raised a complain to Samsung CC. The service centre after inspection called me back stating the panel of the LED is damaged and the part is not available and offers me a deducted settlement of 67% of the invoice amount in demand draft or coupon to which I STRONGLY disagree. My complain here is to inform you that i have invested a huge amount in Samsung TV & subsequently bought the extended warranty till 2020 to safeguard my investment. I feel deeply saddened and cheated by such approach by Samsung service centre. I with this complain would like to request you to kindly repair/ replace or refund the full amount of my LED invoice & warranty bill amount and help me.

Its been almost 1 month and senior CC executive Ms Priya Jha called me from Gurgaon head office and assured me of resolution. But its going to be almost 1 month and no one is calling back. I tried calling Samsung CC few times and they always promise someone will call back but alas! Thanking you.
Mob [protected]
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Aug 25, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 20, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

I have been purchase a led tv from korba naresh trading on dated 12/10/2017 on dated 14/07/2018 product giving problem i launched a complain aginst product failur to samsung customer care request service no-[protected] there techinician visited and inspected the product but after few day after call from service center that we will not provide the warranty against the complain due to its physically damage, than again i call to customer care and explain the problem that left corner of led tv getting heated and frame melted due to that internally screen get cracked he understand and generated one service request [protected] still no visit has been done agian after follow up one of the samsung get in touch mrs sonia upadhaya and call that phone no[protected]/ extension no-1509 that we offer you 25% discount on repair than repet i understand the problem they use to say sorry over phone .
And still not shared the base report on which they identify the physical damage also i have checked on line the same issue of internally crack screen cases are there with samsung .
Samsung product model no: ua43m5100arlxl and serial no: 0aa53pbj800575k.

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