[Resolved]  Samsung India — samsung led smart tv 46"

Address:	560100
Website:	www.samsung.com/in

We bought this tv in november 2010. It has been 7 years now, the motherboard has crashed and needs to be replaced as told to us by the samsung customer service technician who visited our place twice (Service request number [protected] & reference number [protected]).

We told him to go ahead replace the motherboard, and he says the part is no more available. I contacted customer care again to speak to senior executives and managers. They just apologized and hung up. I told them that if they cannot make the part available, they must compensate for it in some way. Do you expect customer to just discard the tv after investing so much money assuming that a global brand will be durable and trustworthy. You cant expect customer to pay 1, 20, 000/- for a product that company cannot service in the future. While purchasing, they promise 10 year warranty and now within 7 years it needs to be thrashed!

Anyway, we decided to purchase a new tv. We shortlisted a sony android tv after our online research and reviews. However, the manager at reliance digital who was known to us suggested we go for samsung instead saying it's better and has a discount due to new year offers. Just because of the bad experience of my last purchase, i do not want buy from this brand again. I also received some brochures at my place (See images) since a brand new samsung experience store has opened near my place. Even these brochures give the fake promise of 10 years warranty, which i now feel is a way to con people.

As per customer care records:
Customer name: govind singh rana
Registered phone numbers: [protected], [protected]