[Resolved] Samsung India — Samsung led tv - complaint vs amount refund reg.

Ravi Sekhar B

from Visakhapatnam, Andhra Pradesh

Address:	530044
Website:	www.samsung.com/in

I had purchased Samsung LED Smart TV - from one of Samsung Store 4 years before for an amount of Rs.1, 24, 000/-! now its not working, given complaint, Samsung service engineer visited and inspected! after inspection told that the panel got damaged and to be replaced with cost basis! he verified with his team and told that is not available and do exchange with 34% of TV value!
I really got shocked by hearing! being esteemed & big sales operational organization doesn't have panel and giving very low exchange value %! being a middle class people unable to digest for the same...hence i request you to look into it and justice by refunding minimum of 60% of the TV Value.
All your sales team told that it will work for 1 lakh hours and minimum of 15 years will not get any kind of issues with TV! based on that i have recommended my relatives and friends! i don't know how it my word keeps.

B Ravi Sekhar C/o. Ram Prasad - [protected] ([protected]@hotmail.com)

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May 27, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Apr 29, 2017

Updated by Ravi Sekhar B Yes ... I had received call from your respected team.. Thank you very much for responding immediately. And your team told that, the part is available and will be able to get it and replace on or before 11th of May'17! So please see that should be replaced said date and do the needful... Thank you very much