[Resolved] Samsung India — Samsung ml-2166w printer

enjeti

from Sathupalli, Telangana

Address:	515134
Website:	Samsung

I have lodged an official service request over a week ago and escalated it to the CEO's office. I am an NRI who is trying to settle back to India by getting involved in philanthropic projects. I am appalled at the customer service provided by major international corporations like Samsung. They have service agents who do not seem to care for the customer as they have their own agenda when and if, they will repair the product. My printer is new and has been purchased only a few months ago. I have several Samsung products in use including another wireless printer in Australia but did not have any issues. The tragedy is even after having escalated to the CEO's office there has hardly been any traction in getting the fault fixed. Seriously, I am also considering if I can escalate to Samsung, South Korea to impress upon them the state of affairs in service to Indian customers. Even the Indian CEO's office has been of little or no help. I would think India would be a large market for Samsung in-view of the huge mobile market. I hope something will be done at least now.

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May 10, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

Feb 22, 2017

Updated by enjeti My mobile phone number is[protected]. My e-mail id is [protected]@yahoo.co.in
The Reference Id is[protected]

Feb 22, 2017

Updated by enjeti Some one from Samsung Customer Care contacted me in the morning at 05:00 am stating that they will refund the full amount of Rs. 5, 428, I paid for the ML-2166w printer which has gone faulty. This offer is acceptable as I will purchase another Samsung printer with that amount. Please contact me either by phone or e-mail.

Feb 22, 2017

Updated by enjeti Samsung can take back the faulty printer. No issues