[Resolved]  Samsung India — samsung mobile c7 pro

Address:

New Delhi, Delhi, 110027

Hi,

This regarding my newly purchased samsung phone c7 pro. (No. [protected]). My phone suddenly stopped working after 3 weeks of purchased. I visited samsung service centre (I. E. Maa communications, kotla mubarakpur, delhi) on around 3 weeks back (Job sheet no. [protected]). I submitted my phone and i was told the motherboard will be changes and will receive your phone in 2 hours. After two hours i got a call that motherboard as well screen have to be replaced and it will take couple of days. I followed up after couple of days and i was told that parts are not available and will take couple of days more. I continuously followed up with them and i was told that parts are not available. Until they said that the phone will be replaced and i have to submit documents.
I submitted documents to them and said that you will receive phone in next 3 days. Its been one week now and i have not received my phone back. They are not even providing a alternative phone. Its been more than 3 weeks now.

Since the parts of the phone are not available then why the phone is selling in market. I would request you to please upgrade my phone (To some other model). I can pay balance money to you for upgrading my phone. Please accept my sincere request.

Regards,
Vivek