[Resolved] Samsung India — samsung mobile/galaxy j7nxt

abhay56

from Indore, Madhya Pradesh

Address:	Gwalior, Madhya Pradesh, 474011
Website:	GMAIL

I have purchased mobile model sm-j701f/ds (Galaxy j7nxt) ssn:j701f/dsgsmh on 07/08/2017 from m/s madhu watch co., morena (M. P.) but on 06/09/2017 due to pushing hard (Lcd damaged). I approached to your customer service at gwalior ([protected]). They replaced lcd but chrged rs.4, 775/-. Sorry to inform you that the said mobile was under warranty but they treated as out of warranty. Plase look in to the matter and arrange to repay my amount as they narrated out of warranty.
Abhay gupta
[protected]

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Dec 30, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd