[Resolved]  Samsung India — samsung monitor warranty issue (urgently)

Address:Jhansi, Uttar Pradesh, 284001
Website:www.samsung.com/in

Hello samsung!

Service order : [protected]
Reference quote : [protected]

I have digital marketing office and have 15 monitors in my office and every monitor is placed on office desk with proper care.

We don't use any liquid to clean monitor screen or use any kind of liquid. All monitor got proper care by just dry cloth dusting.

The samsung service team of jhansi center is very unprofessional. First, i called to them than they told me that my monitor is not cover for onsite warranty as they only come onsite of monitor size more than 24 inches. Then i have to reach samsung customer care number and after that, customer care team logged a warranty complaint and send the samsung team to my place. The team came to my place next day instead of the same day which is very late than the promised same day promise of a visit.

The problem was a small black dot on somewhere in the middle of the screen and not the corner. No physical damage from anywhere. The service center team than remove the panel corner from the monitor body and told me that they can see few dots of rust at a corner. The team member told me that its related to the manufacturing defect but samsung head office / warranty claim team try to avoid giving warranty and blame consumers for at their own falts. Then he confirms me the same day that because of such policy you will hardly get a warranty avail on this. And it's up to a client to head up with them for warranty. The very pathetic knowledge i received from him.

First of all, at the time of selling the product do your company or salesperson show monitor inner thing to customers? I mean when we buy a monitor than we see all things from outside. God knows if your company selling the screen with corner rust dots hidden behind the cover already!!!

Stop playing such cheap methods to avoid warranty as i am particular to fix your company at consumer court for this and spread awareness to social media about your dealings. Which will surely not good for your business and customer retention. I will also avoid buying any further samsung product in future because of your negligence and cheating. Do not take me just like that person as i am a social media influencer with having 7 lacs subscribers on youtube and twitter jointly. And this whole thing will cost you more than a monitor cost for sure. Before avoiding or ignoring this mail get in touch with your seniors. Wating for your response till[protected].

Thank you
Manish
Was this information helpful?
No (0)
Yes (0)
Mar 22, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Feb 16, 2018
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18882
    Pending
    0
    Resolved
    11168
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information