[Resolved] Samsung India — Samsung Note 5

Palakh Khanna

from Gurgaon, Haryana

Address:

Gurgaon, Haryana, 122002

Dear Concerned,

I received the Handset from the Customer Care after PAID REPLACEMENT OF DISPLAY but without s-pen. The Service Center confirmed that by mistake they forgot to put it back and it is lying safe with them and that i will get it back when i send someone to collect it. I went to receive it back but the guys there told me that they have lost it and can't provide the same.

How can a so-called authorised Service Center do so? Samsung seems to have lost it completely.

Job Sheet No.: [protected]
Service Center: Advance Technology, 213/37, 1st Floor, above Easy Day, Sector - 15, Main Jharsa Road, Kirti Nagar, Gurgaon - 122001 (HR)

I have been chasing the matter from last 2 weeks but till date i have not got the resolution.

Regards,
Palakh Bedi

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Aug 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd