[Resolved]  Samsung India — Samsung ON 5 Pro

Address:

Gurgaon, Haryana, 122202

My phone was having charging issues. So gave the phone to an authorized service center in vellore. The technician replaced the charging port and said mic also needs to be replaced and currently mic spare is not available and i have to wait for 2 days. From there on, I had contacted the service center every day for 10 days. They said that spare is yet to come from the company. And now they are saying that mother board is having issues due to liquid damage and it has to be replaced and i have to pay 4500 for the replacement. I have never dropped my phone in water and accidental water spills also didn't happen. To cover the mistake they have done with my phone, they're putting the blame on me. The service center mishandled my phone and created an irrecoverable damage.

And when i taken the issue to the Samsung customer care, they are saying also supporting the service center.

Within 6 months from the date of purchase, the mobile has started to create issues. Never expected a substandard product from a reputed company and a substandard service which is totally unacceptable.

Please help me in getting a solution.