[Resolved] Samsung India — samsung pay refund on failed transaction

monu04579

from Nagpur, Maharashtra

Address:

Jalgaon, Maharashtra, 425203

I tried to recharge my Idea mobile number on 20th November 2018 through samsung pay UPI. Rs 199 were deducted from my account but the recharge failed. I even filed a complaint on samsung pay app but the complaint was closed without any action. Now its been more than 15 days but I have not received the refund.
Now I have stopped using samsung pay for recharging.

Samsung India, I want you to look into the issue and refund my money ASAP.

Regards
[protected]
Monu Verma

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Jan 7, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Dec 07, 2018

Updated by monu04579 Mobile number: [protected]
Email ID: [protected]@gmail.com

Dec 10, 2018

Updated by monu04579 Dear Samsung,
Even after providing Phone Number and Email ID, you have done nothing to resolve the issue.
Should I escalate the issue further or will you be able to help?

Jan 07, 2019

Updated by monu04579 Problem is not resolved yet. I have not got my refund. Samsung pay sucks..