[Resolved]  Samsung India — samsung refrigerator

Address:

Mumbai City, Maharashtra, 400052

I have been trying to resolve compliant for my new refrigerator for last 2 months now. This has been turned into a nightmare thanks to the Samsung resolution process.

I would like somebody senior in Samsung hierarchy to please make note of the bad experience I am going through for last 2 months.

After purchasing Samsung refrigerator 465 liter capacity from Kohinoor in May 2018 within one month we notice excessive sweating and complained on the Samsung customer care number. This case was assigned to Samsung's 3rd party service center Ashtvinayak. The first engineer who came could not understand the reason and took some photographic evidence along with other technical data. His response was he will submit his report to company.

Since problem was not solved I made repeated calls to Samsung helpline. Consequently 3 more engineers made visit but without offering solution.

Almost a month passed since my first complaint hence in desperate situation I asked Samsung team to send somebody senior from their own service center.

Almost the same story repeated and I was not provided with any solution. Infact the problem with the refrigerator increased and the cooling stopped. Only freezer was operational. At this stage I requested the team to arrange for a replacement of my refrigerator or refund my money since Samsung has not been able to identify the problem or resolve the issues.

Post this I have been following with team both Samsung support and the concerned person in Elphistone, Mumbai office. (Both technical and replacement team). Its a task getting in touch with them and there is no proactive response from team . Just a false assurance that Samsung HO team will respond soon.

The entire 2 months have been a ordeal and left me exhausted and frustrated with Samsung team and with no resolution. Would vow never to buy a Samsung product again and ask others to think twice.

If there is Samsung official reading this would ask him to make this a case study and change its Customer service process.