[Resolved] Samsung India — samsung refrigerator manufacturing defect
Ahmedabad, Ahmedabad District, Gujarat, India
Paparth978999 on Oct 22, 2018
We had purchased a brand new refrigerator from samsung flagship store store on 11/06/2016. The refrigerator had a manufacturing defect and it was generating ice in the bottom part (Not freezer) of the refrigerator. After 3 complaints in over 2 years (Dates: 8/2/2017, 16/10/2017, 8/10/2018) the issue is still not resolved and every item in the bottom part of the refrigerator is getting wasted. The first complaint on 8/2/2017 was filed when the refrigerator was under warranty and they replaced a circuit free of charge. But just in 8 months, the original problem returned and we filed another complaint on 16/10/2017 and since then there is no solution!! The flagship store (Samsung flagship store - ishita enterprises) people says we can't do anything and we should contact samsung. The samsung people are not even responding. By far, this is the worst costumer service experience so far!!!
Complaint marked as Resolved Nov 26, 2018
[Oct 22, 2018] Samsung India customer support has been notified about the posted complaint.
Verified SupportSamsung India Customer Care's response, Oct 23, 2018
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Samsung India Electronics Pvt Ltd
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