Samsung India — samsung refrigerator model no. rt54k6558sl/complaint no [protected]

Address:

Mumbai City, Maharashtra, 400057

Dear sir
Good day!

I am forwarding herewith my below communication regards to my refrigerator with a company which i was verbally informed are samsung appointed service center.

Its unreasonable that they offer a 22% depreciate value as refund for a faulty refrigerator sold by samsung instead of a replacement.

Would appreciate your assistance in addressing this matter.

Thanks and regards
Mario miranda

— forwarded message —
From: mario miranda
Date: mon, sep 17, 2018 at 11:28 am
Subject: re: samsung fridge - malfunction - mario miranda 26 fernandes street vile parle east
To: astavinayak enterprises

Dear rajeev pal
Good day!

Firstly i am surprised that samsung such a reputed company the sender of the msg does not reflect name /designation and contact numbers i. E the full style of the company/ person who is corresponding on this subject which is related to a samsung product.
Also your text "thank you for patronizing samsung product" is a bit presumptions, if going by the response time and suggested course of action by samsung...
If you are not a samsung employee then i need to be put in touch with the samsung sr representative. Their full style.

On the below proposal of less 22% deprecation.. I have made my views very clear to you on the phone as well and reiterate as below.
I refute samsung offer of settlement less 22% deprecation. Samsung has sold us a defective unit and this unit needs to be replaced with a new unit or refund the amount in full.
Why should we bear the loss of a deprecated value return. Its samsung fault who have sold a faulty unit. Samsung should replace the fridge or return us the inv amount in full.
Fail to understand why samsung cannot replace the faulty fridge sold to us. Kindly explain.
"engineer found excessive condensation on outer body".. What is the reason that a relatively new fridge can cause such condensation on the outer body. Is this the case on all the samsung fridges and especially with this model...
Why have you not provided me with a copy of the inspection report as we discussed the other day. Is it not a standard process that samsung provide the customer with a copy of the report.
As mentioned above it is a samsung product and i need to also communicate with a samsung company employee and not an individual with a gmail id???
I would insist on an immediate replacement of the fridge or alternatively full refund of the invoice. Any further delay will be the sole responsibility of samsung.
I would appreciate a detailed reply to the foregoing points at the earliest.

Regards
Mario miranda
26 fernandes street
Vile parle east
Mumbai 400057
Mob : [protected]

On mon, sep 17, 2018 at 10:46 am, astavinayak enterprises wrote:
Dear sir

Thank you for patronizing samsung product

This is with reference to your complaint for refrigerator bearing model no. Rt54k6558sl/tl with reference to complaint no [protected] our engineer visited your place and found excessive condensation on outer body, we are forwarding your case for commercial solution, applicable depreciation will be 22 % on invoice amount of the product & you will be getting refund of 78%.

Please find below list of documents required

Invoice copy
Photo id
Cancel cheque with name printed
Model serial photograph

Regards

Rajeev pal

On mon, sep 17, 2018 at 10:15 am, mario miranda wrote:
Dear rajeev
Good day!

We spoke on 12 sept on the subject and you assured that you would be sending me a report by email about our fridge whereby it was informed that due to the malfunction of the fridge you would take back the fridge.

We have still not received an official reply from samsung. Further i have made it very clear that we need a replacement of the fridge.

The delay in samsung reply is surprising and would appreciate if this matter is attended to immediately without any further delay.

Regards
Mario miranda
26 fernandes street
Vile parle east
Mumbai 400057
Mob : [protected]

On wed, sep 12, 2018 at 2:38 pm, mario miranda wrote:
Dear rajeev

Ref telecom just now..

This is my email id..

Rgds
Mario miranda
Mob [protected]
—
Esc : astavinayak enterprises
Esc code : 3299592
Ph :[protected] / 52 fax : 28711753
Email : [protected]@gmail.com