[Resolved]  Samsung India — samsung refrigerator rs22hknpn1/xtl seial no. 147443ezc00001h

Address:	Faridabad, Haryana, 121003
Website:	www.samsung.com/in

While we made the purchase from the local dealer in kalkaji, new delhi, we complained that refrigerator cooling is on and off and the freezer section is not working properly. He did send his technician who stated that it is due to high heat that this is happening but will be resolved automatically.
Within few months of purchase the freezer compartment of the fridge stopped working, we raised the complaint with samsung and the problem was rectified by filling of gas.

Again in august 2017, we faced the similar issue of freezer compartment not working. Once again we were told that gas needs to be filled, and the same was done by samsung on the payment of rs 1500/

But the problem reoccurred again in december 2017. We complained the same again to samsung helpline. The representative of samsung came. However after his visit and whatever he did to our refrigerator, instead of problem (Freezer not working) getting rectified, the refrigerator started making some noise and then even themain section of the fridge section stopped working. As a result the total fridge has turned to a dead almirah.

To our shock and surprise the representative of samsung who visited shared that they cannot now repair the fridge as they do not know how to solve it and advised to get in touch with company for a replacement of the refrigerator. The service acknowledgement note is attached.
Thus it is very clear that this refrigerator had manufacturing defect right from the beginning and the samsung service team has been hiding the fact and trying to find short cuts to resolve the issue.
It is humbly requested that the new refrigerator be provided as a replacement of same model on foc basis to the undersigned at the earliest.
Regards