[Resolved]  Samsung India — Samsung refrigerator rs554nrua1j/tl, bearing serial y7gd4abhb00063r.

Address:Ahmedabad, Gujarat, 380015

Dear samsung team,
Your customer care executive mr. Pramod singh had called me, informing me that the fridge i had purchased could only be repaired and not replaced.

As the purchase of the fridge has been in the month of january, i believe there to be no reason for a appliance to wear out and cause problems this early. Therefore, i sincerely request you to consider my plea and replace the appliance.

I strongly believe that the product will cause me troubles in the future if repaired which i am looking forward to.

Awaiting your reply,
Kindly consider.
Regards,
Mahendra prajapati
Satellite, ahmedabad
Mob : +91 [protected]
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May 11, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Mar 18, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Mar 20, 2017
Updated by Shibori Designer
Dear Sir,
Please contact [protected]
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