[Resolved] Samsung India — Samsung refrigerator RT60KZRSL1/2011

Chatterjeez

from Delhi, Delhi

Address:	Indore, Madhya Pradesh, 452020
Website:	Samsung India Ltd.

Since we bought this 2 door fridge, every year we are facing technical challenges with motor noise. Everytime we called customer service, after initial million queries they enroll the complain and every time the local 3rd party technician comes open the panel do nothing yet charge the visit saying I will come back with the replacement part and never turn up until numerous phone calls to service center.when called the station head, his response was very rude to my wife by saying why are you calling us directly without going through call center..I bought together automatic washing machine and that too is having problem every now and then.
Samsung products are not only substandard but your after sales service is very poor.
Latest complain was placed on Feb.13th and the Service request# [protected] what was closed by service engineer Mr. Aftab without fixing the problem..

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Mar 29, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd