[Resolved]  Samsung India — samsung s7 edge complaint number [protected]

Address:

New Delhi, Delhi, 110019

This is in reference to complaint number [protected]

I submitted my phone s7 edge for screen replacement for my front and back screen on 16th october at your okhla service center. Front screen was under an offer of 990rs and back screen i was asked to pay total 8800 rs which i agreed. I received a call after 1 week to collect my phone and when i went there i saw my back screen cover colour was changed from the original shiny gold to dull gold. I disputed there however they told me the vendor has changed and they don't have the original screen colour. This is utter nonsense why would i pay for a screen colour which is not my original. After fighting with them for a long time to told me they will escalate same to their seniors and i was asked to log a complaint on customer service number.

I logged the complaint and since then customer service is telling me i will get a call from the senior team but no one has called back till date. I am daily calling your inefficient customer service number and getting no positive response.

I am not sure what kind of services you offer to a customer who has spent 50-60k to purchase your phone

This is highly annoying as from last 15 days i don't have my phone and no one has a response.

I need this to be escalated at the highest level and need immediate callback with a solution else i will post the irresponsible behaviour of samsung to social media and would file a legal complaint for fraud.

Lalit chaudhary

Mobile no -[protected]