[Resolved]  Samsung India — samsung s7 edge coral blue 10k cashback not received

Address:411028

On 2nd June 2017, I had bought a Samsung S7 Edge Coral Blue mobile from Samsung Smart Café located at Kharadi Pune using my SBI Credit Card. I was entitled for a cashback of Rs 10, 000 in 90 days from the time of purchase, but It’s been more than 90 days already and I haven’t received my Cashback yet.

I called Samsung and they gave reference - [protected] and also sent email to my.[protected]@samsung.com with the invoice slip where it is clear mentioned about 10k cashback. But there is no response form them. I called my bank and they haven't received the cash back yet.

Please help with the cashback.
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Oct 22, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Sep 21, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Sep 26, 2017
Updated by DilipAchari
No one from Samsung has contacted me yet
Oct 02, 2017
Updated by DilipAchari
I called Samsung customer care, they are big cheaters and no one is ready to help, they keep transferring call from one department to other and finally they disconnected my call. I was big fan of Samsung mobile but not anymore, Samsung is not trusted company. After writing so many emails and making so many calls, no one is helping. CHEATERS.

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