[Resolved]  Samsung India — samsung s7 edge faulty motherboard

Address:

Hooghly, West Bengal, 712223

I bought a samsung galaxy s7 sm-g935fd last year on 05/09/2016.
After a year and one month o[censored]se the device is starting to show problems.
I keeps on frezzing and restarting. And after a days of this continuous happening the phone is dead. Though i have contacted samsung authorised service centre they kept the mobile under observation and returned it to me saying that it is fixed and charged me rs.850 for it. Now the device is again running the same problem. An is dead again. I contacted samsung team but not getting proper solution to my problem. I didn't tamper the device. I would like samsung to contact me and give a proper solution keeping in mind that the problem wasn't due to me but due to samsung hardware or software issues.
Name: subhadip ghosh
Contact: [protected]
Email: [protected]@gmail.com
After even buying the flagship of that year. I am facing problems. I think samsung should provide proper care atleast for their flagship device owners.


Model no. - sm-g935fd
Imei 1 : 357327/07/206480/7
Imei 2 : 357328/07/206480/5
The device ran approximately about an year after which suddenly the device became unresponsive and was not charging when i took it to the authorized samsung service center they took the problem and told me that there were some problems in volume key and so they repaired it. Then few days after working finely the device again started showing the same problem and this time they told me the motherboard of the device was damaged. Since there is no physical or impact damage to the device i think samsung should take the responsibility of repairing my device because if the motherboard is damaged it is due to faulty manufacturing.
Now when i'm going to their service center again to give the reason for faulty motherboard and let me talk to senior authorities they are telling they can't take my device until they are ordered to do so.