[Resolved]  Samsung India — Samsung S8 plus

Address:	110070
Website:	samung India

Hi,

This is to update you that, I am facing numerous issues in my newly purchased Samsung S 8 plus which I have ordered on 5th may 207.
When I got this phone, there was a crack in that phone, so I though this could be due to my casual handling. so after the day, I received this phone, I went on a family trip and was not able to make any complaint in the Samsung service centre. On the way, I checked the same with the service centre that there is some issue in my back crack of the back panel, so they told me that, we can change the back panel of the phone and the cost of the replacement will be rs 5000. so when I came back from the trip, I contacted the nearest service centre to get my back panel replaced
. So I called them on 16th May, despite the fact that the phone back panel was having a dent from the day i have received the phone. I called the service guy he told me that he will arrange a pick of my phone on wednesday but despite of the repeated reminder they didnot even on thursday. they came to pick my phone on Friday and service request number of the same is [protected], service centre number is[protected] and the reference number is [protected].
Then they called me back on saturday that we are not able to replace your back panel only, we have to replace the front screen as well without it cannot.
As it was not my mistake, i purchased i phone 10 days back with a defect. i was so excited when i was ordering this phone as the phone is having the fascinating features so I pre-ordered the same, as I am a loyal customer oh samsung. But all this #### has changed my mind, so now i am thinking that I have made a wrong decision.
Deom the day i have purchased this phone, i am being harresed by your team and with your worst after sales services. without any mistake, I am bearing a burden of a broken phone. the service centre is nothing helping, rather they are trying to make money out of it. they qre asking me for 16000 rs to get the screen changed. i am feeling cheated and harassed. request you to refund my money or I will file a complaint in consumer FORUM for faulty product and harassment.
my phone was working properly when I handed over my phone to the service centre person. But now, my fingerprint scanner is not working and the back panel is having a bigger dent.
Please find attached pictures for the reference.

Regards,
Raveen
[protected]
[protected]@hotmail.com