[Resolved] Samsung India — samsung s8 plus phone

Sanah Sheikh

Address:

400053

This is regarding my samsung s8 plus phone. My handset has been giving me problems from the day i have purchased it. The akg earphones have not been working.
With a slight drop my display is gone. Contacting the customer service of samsung is one of the worst experience ever. They are never ready to help & keep my phone on hold for so long that i have to ultimately disconnect. I've been calling diligently everyday for the past 4 days now. There customer care keeps you on hold and never gets back.
My phone is hardly 6 months old. I'm expecting some kind of cooperation from yourself, i have purchased a samsung high end phone and not a local cheap phone.
But regretfully the customer service employees are so very inefficient & rude, not expected of a brand like samsung.
I have been calling from the past so many days but every time they assure me that my matter would be escalated and i would be connected to the superior manager, but after keeping me on hold for so long they disconnect it. I'm so fed up with your phone & service.
Either take back your phone or help me with a satisfactory resolution to the issue.
Inferior phone quality and worst customer service experience ever.

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Apr 28, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Apr 19, 2019

Updated by Sanah Sheikh This is regarding my complaint no. [protected]
As per my communication with Swati Sharma it appears that Samsung has no intention to solve this issue.
The issue is that within 6 months of my purchase of this phone, the display has been a issue again and again.
With the slightest touch, the display stops working.
As per my understanding Swati Sharma has made it clear that Samsung does not respect any consumer rights and asked me to go ahead with the complaint to consumer court.
Be prepared to face the consequences, as I have full faith in the laws of my country & justice would be delivered. Please note that times have changed, the consumer is no longer gullible & you are responsible for the providing us with the promised service
I was shocked by irresponsible attitude of Swati Sharma. She clearly maintains that they don't care about the the laws of this country and challenged me to take legal action
This is my last attempt, on record, to solicit the promised service by yourself, failing which I shall be taking legal action against yourself. You will have to pay the price of causing mental torture and harassment to me, complaining repeatedly with no solution & extremely rude customer service
I Have used many products from many brands but Samsung has been the worst experience in terms of quality and service. It is high time you are made accountable for it