[Resolved]  Samsung India — Samsung showroom charging 1.5% transaction fee from customers

Address:Chennai, Tamil Nadu, 600020
Website:Www.samsung.com/in

I bought a phone from samsung plaza at adyar, chennai on march 25 2017. I paid my bill amount through my credit card. But to my shock, the transaction fee payable by the merchant for using pos is transfered to the customer. As per rbi rules the transaction charge has to bare the charge as they are using the service for running their business. The practice of collecting money from the customer is not acceptable. I paid 300 inr extra for using credit card.
Was this information helpful?
No (0)
Yes (0)
May 4, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Mar 27, 2017
Samsung India Customer Care's response
Dear Sir/Madam,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18886
    Pending
    0
    Resolved
    11172
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information