[Resolved]  Samsung India — Samsung sm-j510fn/dd

Address:Raipur, Chhattisgarh, 492004

JOB SHEET NO: [protected]
Sir/madam,

I would like to inform to your office that, since 1 month my mother had given her new Samsung J5 prime at Samsung care, Pandhri, Raipur to get repaired for Hardware fault from Samsung.

Since last 1 month she taking follow up, but part is not available & handset is still with samsung care.

I just want to confirm following.

1) Should we stop buying Samsung phones.
2) Why are you manufacturing sub standard products.(china items)
3) How should we communicate? Since 1 month she is not able to use her mobile no.
4) You are taking money as per your prices, then why are not we getting service.

Request you to replace hand set immediately. Failing which we will take legal action against your company.

Samrat
Was this information helpful?
No (0)
Yes (0)
Feb 10, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jan 10, 2017
Samsung India Customer Care's response
Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

It is not getting charged properly.The main issue is it is not getting switch on.When charging is turned on it only shows me a blue screen and over.Pls help me with this tab or take it or replace it.
Samsung India Customer Care's response, Jan 10, 2017
Verified Support
Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18880
    Pending
    0
    Resolved
    11168
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information