[Resolved] Samsung India — Samsung sm-j510fn/dd | |||
JOB SHEET NO: [protected] Sir/madam, I would like to inform to your office that, since 1 month my mother had given her new Samsung J5 prime at Samsung care, Pandhri, Raipur to get repaired for Hardware fault from Samsung. Since last 1 month she taking follow up, but part is not available & handset is still with samsung care. I just want to confirm following. 1) Should we stop buying Samsung phones. 2) Why are you manufacturing sub standard products.(china items) 3) How should we communicate? Since 1 month she is not able to use her mobile no. 4) You are taking money as per your prices, then why are not we getting service. Request you to replace hand set immediately. Failing which we will take legal action against your company. Samrat Was this information helpful? | |||
Feb 10, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jan 10, 2017 Samsung India Customer Care's response Dear Sir, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)