[Resolved]  Samsung India — samsung split ac (service request no. [protected] & mail reference no.in ho [protected])

Address:

New Delhi, Delhi, 110096

I amit kumar gautam i bought a samsung split ac on 18-jun-2016, after few month later on 20-apr-2017, i logged a ticket for ac not cooling issue in samsung call center and after 2 days engineer visited the side and checked the ac and found some leakage problem. Same day he forwarded the call to gas filling engineer and gas filling engineer visited the side and checked the leakage and found that cooling coil was leaked and he repaired the same and resolve the issue (As per the samsung policy they never repaired any part if product is in warranty). On 18-jun-2017 my ac warranty goes expired. Again in the month of july same cooling issue persist and i followed the same steps but this time engineer visited on chargeable basis because product was out of warranty. I reported the issue on 11-july-2017 next day engineer came and checked the ac and he found some leaked problem and forwarded the call to gas felling engineer, he collect the visiting charge and left the site. Next day gas filling engineer visited and checked, he found again same cooling coil is leakage and this time the coil will not be repairable because it has already repaired, only it would be replace and the cost of the new cooling coil is rs 11000.

My concern is this if company policy says that any part goes faulty in the warranty period it would be replace not be repair, so why samsung engineer repair the part, why he not replace the same. Also samsung gives a 3 month warranty after filling the gas and same issue again persist within 3 month so why this time they are forcing to conveyance me that my product is out warranty so we will not support any would be on chargeable basis.
If this is samsung engineer fault he repaired the cooling coil in the warranty period, so why should i bear the cost.

Same issue i have been escalated in samsung escalation department on same day and from the ho side one person appointed to handle my case. But from 17-july-2017, i am chasing with call center person for the resolution, but till yet i have not get any resolution. As per the call center person they have send the multiple reminder to the person who appointed to handle my case. But that person never respond. Every day and twice in a day i am calling to samsung call center to know the status of my complaint but every time i got the same reply from call center people (Like: sir, i have send the reminder to the concern person and he/she will respond you today only but i have not received the call yet).

Now i don't know what should i do and where i have to go. Please help me to resolve my issue, because i frustrated with the support of samsung.

Thanks...

Regards...'
Amit kumar gautam
Ph : [protected]
Complain no. [protected]
Mail reference no.in ho : [protected]