[Resolved]  Samsung India — Samsung tablet

Address:	Chennai, Tamil Nadu, 600115
Website:	samsung

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+[protected]
Head Office
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:+[protected], +[protected], +[protected]
Complaint Letter To Samsung Customer care
Details of my Samsung tab :Samsung Tablet, Model SM-T3110, IMEI Nbr: [protected].
DOP:[protected]
[protected] hrs IST & 23-Feb-2017

Bill No. [protected], Invoice No.[protected]
Further to your sms with reference number [protected], pls note that the matter is not closed yet. When my husband had lodged an ON LINE complaint of the Samsung tablet, he immediately got a call on his mobile, stating that he is Hasish Mehta from Samsung center and that he would recover the lost date and put it back on my tab or he would email it to me for a small amount which would be deducted from my savings account. The call came from +[protected]. We received a call from Yathna, Delhi, who was informed of the whole issue. She said that the person called is not from Samsung service center. How is it possible that he called with all the details which were given only to Samsung customer care. If he has all the details, then he is definitely Samsung staff. We have lodged a complaint with the commissioner of police cyber crime regarding this issue. Samsung will be scrutinized. Yathna of Samsung serv center called twice.. I told her that you people are involved by passing on the details and phone numbers.. The police commissioner’s case is not over yet. Some one has to pay back the stolen money. It could be Samsung too.
Please find the complaint which is being resent.
My husband had given the above tablet to TVS Electronic service centre [protected], Vellachery, Chennai on 13.02.2017 for battery complaint. Service girl Arul Selvi attended complaint . She was told that the battery was being discharged very fast and was taking a long time to charge up. The battery needs replacement.
Arul Selvi was meddling the tab for some time. When enquired she said she is transferring all the data and photos to the SD card. She did this without my permission. She told me that software will be updated and I will lose all the data. Had she told me prior to the transfer, I would have given her my external hard disk to put all the data and photos there. I was told it will take one day to do this job. So the next day, when I went to collect my tab, I could not even open email to check if it is working. To my surprise email account could not be opened. The girl in-charge of delivery could not do this, so she called another girl, who also meddled with tab. Finally when the email account could be opened, it was not being opened in the usual manner. I had checked for the photos which seemed to be there. They were all in an disorganized manner.
After I reached home, my wife told me that a lot of photos/pictures were missing and had been deleted. These are all my wife's business pictures which she does for charity purpose. I tried to call the service center several times to the given/stamped phone numbers, but no one answered the calls.
Probably when Arul Selvi was transferring the pictures, the SD card must have got full and she left the remaining photos be there either intentionally or she must have deleted the remaining pictures.
This shows how negligent and careless she is. I had got calls from Chennai customer care center and told them that I was terribly disappointed. Next day I went and spoke to Balaji, manager of that service center and told him that staff here are totally incompetent. I told him what Selvi had done. She said that she took my permission to transfer which is a deliberate lie. I asked him in case he had kept any back up of my tab photos, I would take them on a hard disk. He said that he would call me and let me know. He never called, but I had to call him the next day. This shows that even the manager is incompetent and has no decency or courtesy as well. He said 'sorry'. But I told him sorry means nothing.
Please try to understand the importance of these deleted photos/pictures and also the importance of this complaint.
Please respond to this and ensure such kind of incompetent staff are not employed.
Mark Mathew E Nirmala Mark (Owner of the mentioned tablet)
Mob: +91 [protected], +91 [protected]