[Resolved] Samsung India — samsung tv panel replacement

Idhaya Kani

Website:

www.samsung.com/in

I purchased a samsung led tv in 2013. Samsung tv panel display problem before 3 months. Service engineer came and checked the tv and told to replace the panel. My tv cost around 48000 and service engineer asking about 25000 to change new panel for my tv. It's not affordable. After buying a tv cost of around 48000 and changing panel cost almost half of the amount of tv. Worst service from samsung.

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Jan 23, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Dec 20, 2018

Updated by Idhaya Kani Sorry, the service engineer is asking 10000 rupees for replacing panel without warranty.Please give a warranty of 1 or 2 year. so that we can replace our panel.
Mobile number 91-[protected]
[protected]@gmail.com

Dec 21, 2018

Updated by Idhaya Kani Sorry I don't need a replacement thanks