[Resolved]  Samsung India — Samsung washing machine...

Address:	East Sikkim, Sikkim, 737101
Website:	consumercomplaints

This Samsung washing machine is under the Dellisio abode Sterling resort which was purchased as on 26/11/2014 (i.e 2 yrs 2 months till now) the issues were the cold side water was not coming since last week of August, 2016. and complaint was given to the service centere at gangtok, sikkim. The company had send a person for rectification and he mention that its a major concern and same will be forwarded to the company. But couldn't get a proper response from company every time we had to call regarding the same and every time had to explain about the machine which was very irritating to us. after calling time an again the Samsung company told us that the faulty parts which be changed and person will come from the company but never came. when we send a complaint at that time still we were in warranty period but later the grace period got expired. Again we complaint to the Samsung company Gangtok, Sikkim they told us to contact to the customer care.. SAMSUNG PRODUCT REQUEST NUMBER IS [protected].. Customer care lady informed that the parts are not available for the machine and they will refund the money back when she was asked the amount she refuse to tell the amount and mention you will get sms or call from our company. Later we got call from the service center gangtok saying that the cheque had come to your co. name. when visited the service center the amount was INR 17, 000, 80. and mention that the machine will be taken back by the company.. In such point its fully the fault of the samsung company where the delay was from their side not from ours. and this is not justify for the customer and they lie to their customers and service is very pathetic. no body are concern about their customers and not responsible to their job. we accept the cheque but we are not ready to give the machine back otherwise they can take the machine and have to give the new machine on discount. this was also denied by them which is very ridiculous. this kind of service was not expected from Samsung company .. very very bad.