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[Resolved]  Samsung India — scratch on tv

I have bought samsung 65 inches mu 7100 from casio electronics
They delivered it an put it on table top then the person on the tv and it was perfect then the next day samsung services center send 2 engineers for fitting on wall they they have done their work then they on the tv n again it was perfect this was done at 5.00 o'clock then they were gone after some time when we hv seen carefully at the tv there was a scratch first we thought it was some ordinary scratch but then we called mr. Mohamad who came to fit the tv but he dint pick my call the next day again i called him bhi told him that you were two engineers you bot dint noticed a scratch on tv
He replied "maine dhyaan nahi diya" so i told him to come back i have called the casio electronics person to come n check the tv what he told me is that i'm out of mumbai will came back after 3 days will not be able to pick up the call. Then the casio electronics owner mr. Usman was fighting with the distributer on same matter at the end after 4 day he told me it's not working the distributer is nt accepting it the mr. Usman told me to contact samsung services center i called them they quickly send their engineer mr. Rasia he was send to me by mr. Akram. So now mr rasia checked it he said that the nail is touching the screen itz not your fault it might be the fault of the person who hv send the tv or the one who hv fitted it on wall then i told him the 2 engineers who came to install the tv they might hv done because he is nt picking up my call and telling me lie that he is not in mumbai so mr. Rasia told me when samsung person comes to install the tv they were gloves they check the entire tv the screen the back of tv every thing then the install the tv so i replied to mr. Rasia they they were not wearing any king of gloves they dint even saw the tv properly dint even checked it properly they just kept the tv on the box screen side down without keeping any kind of protection under it they remove the table stand and drilled the wall mounting and put the tv on there n started the tv as the distance from me watching the tv is almost 15 to 17 feet so when the t is on it is not visible and when the tv is off still you can't find out but if you go near the tv you see the scratch then i talked to mr akarm he said we will do the needful they mailed to the higher authority what answer i got is they rejected it then i talked to mr anupam gaikwad he told me that i have given mr usman a solution that you take the tv from the customer and give it to the dealer because it can be replaced only through dealer not from customer but mr usman dint agree they again started arguing with each so now mr usman called me and said i got a call from samsung mr anupam gaikwad he told me that we will give you samsung 40 inches tv for rs 5000 only you set tell the customer to keep the 65 inch tv as well and 40 inch aso gift the close the matter
Now between both of them as a customer i m suffering
I would like some high level to take the matter in their hand and solve it for me
As im irritates now
Plz do the needfull
If itz dealers fault or if itz samsung engineers fault
I need my problem to be solved
Complaint marked as Resolved Jun 19, 2019

Complaint Status

[May 06, 2019] Samsung India customer support has been notified about the posted complaint.
Verified Support
Samsung India Customer Care's response May 08, 2019 Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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