[Resolved] Samsung India — scratches on newly launched samsung galaxy a50 | |||
I purchased the phone newly launched samsung galaxy a50 on 4th march 2019 from reliance digital - viviana mall thane (W). After coming home i noticed scratches on phone's display visible under light and when u tilt the phone at an angle. It must be company defect. It was brought to notice in less than 24 hours. The phone is also deposited with samsung service centre It's been many mails and calls still i didn't got a positive response from the samsung team regarding replacement of my phone or full refund. I am a loyal samsung user but didn't expected this from a brand like samsung. Just look at the plight, a consumer purchases a phone and without rejoicing has go to door to door for something he is at no fault. Why would a consumer should be subjected to such harassment and mental agony?? How can this consumer forum help me in this matter. Also suggest other ways in which i can physical lodge the complaint with this forum as well as govt of india consumer forum. Harnam singh khurana Thane west [protected]@gmail.com Was this information helpful? | |||
Apr 18, 2019 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Mar 18, 2019 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd Apr 04, 2019 Updated by HARNAMSINGH KHURANA The update regarding my case is that after a month of calls, mails visits to service center . Samsung finally agreed to give the replacement. But what happened with me is a blunder of Samsung India and the repalcement piece also had scrathes on them which i didnt accepted there and there itself.The entire series of phones has scratches I guess.All Samsung galaxy A50 users pl check your phones for display scratches from all angles and notify them.Here's what happened with me and the mail I send to Samsung..After receiving call from head office and service centre we went to collect the replacement of our phone Samsung galaxy A50 on 1st April 2019 which had earlier scratches on them.When we went there we were prepared that we would thoroughly check the piece there and there at the service centre itself. To our surprise we again found the scratches at the left hand display which was visible at an angle and proper lighting.We didn't accepted the replacement. I just cannot understand how this was passed through the quality checks of Samsung that too this was happening for the second time with me.I personally think that the entire range of this series has a manufacturing defect of the display. Again I have to pass through the same harassment and mental stress of calling back to customer care and visits to service centre.I just think I had enough. Samsung should call back all the phones of this series and issue a public apology to all the customers throughout India.I was always a Samsung user but this time I sincerely feel that I had made a wrong choice of choosing Samsung. Cannot wait for any longer waiting for another blunder.Give me the entire refund of the phone amount with interest and apology letter as soon as possible to square the matter.Presently, I am not accounting other charges like my numerous visits to service centre and my loss of work due to calls, visits, writing mails to the company, mental stress and harassment etc.. If the matter is not solved at the earliest we will have to lodge legal complaints and would recover all the charges from you. Samsung acknowledgement bill no.[protected] Samsung Complaint Document no.[protected] Harnam Singh Khurana [protected]@gmail.com Attachments Scratches on the new replacement phone-photo Scrathes on first piece I got from Samsung-photo   Apr 08, 2019 Updated by HARNAMSINGH KHURANA Visited the service centre today but still the scratch is visible to us but the Samsung employees are blind that they cannot see after showing them.On the contrary there are bundle of scratches also there at the back body.The other customers at the Service Centre can see scratches but I don't know why Samsung employees cannot see?Just because they don't want to give the refund.The phone is there in the custody of Samsung Service Centre how can u all people cannot see the scratches?? We took the help of the Naupada Police Station and the officers visited your Service centre and later on we were taken to Police station.If the cops can see the scratches then why do the Samsung cannot see?? How can you deny facts which are in the images which are attached??It clearly shows the quality aspects of Samsung..bad and zero customer service.. This case should be taken to the top most management as it is not a cup of tea of people handling it now. Waiting for your urgent reply. Samsung acknowledgement bill no.[protected] Samsung Complaint Document no.[protected] Harnam Singh Khurana [protected]@gmail.com Attachments Scratches on the new replacement phone-photo front Back body scratches-photo back    | |||
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