[Resolved] Samsung India — screen burn issues!

Lobo_thejas

from Bengaluru, Karnataka

Address:

560078

Since the time i brought this device approached service centre twice for screen burn in issues. Samsung claimed that then will be no more such issues on my previous replacement of screen under warranty. Now the warranty of my product is expired and im still facing the screen burn in issues. Pathetic service i didn't pay this much money for this cheap phone. After warranty i'm facing the same issue again and i cant spend money from my pocket for this faulty phone!

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Dec 18, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Nov 17, 2018

Updated by Lobo_thejas Mobile : [protected]
Email : [protected]@gmail.com

Verified Support

Nov 17, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Nov 26, 2018

Updated by Lobo_thejas No update and resolution so far on the issue raised???

Jun 06, 2019

Updated by Lobo_thejas Mr.Umang from Samsung was coordinating with me on the issue and rectified the issue by charging some amount and helped me in replacing the screen. Also, there was a promise given to me that the issue won't repeat. Here it is the issue came back like karma and I need a permanent solution around this.