[Resolved] Samsung India — screen cracked due to pressure in the jeans pocket | |||
Galaxy s7 which comes with gorilla glass4. Display cracked and started bleeding purple in the screen, there has been not even a single scratch in the touch screen, samsung executive told me that it is an internal damage may be occurred due to tight jeans pocket. Strange by getting such a poorest quality display. I was using iphone for 6 years never faced such issues. Was this information helpful? | |||
Apr 13, 2018 Complaint marked as Resolved Thanks a lot samsung team, specially Ankit (Sorry I am not aware of your last name). He helped me in resolving the mobile with constant followup and making sure I get the mobile on time with not even a single cost been charged to the customer.
Very happy with the help I received from Ankit.
Cheers... Samsung India customer support has been notified about the posted complaint. Verified Support Apr 05, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd Verified Support Apr 14, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18886
Pending
0
Resolved
11172
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Greetings from Samsung.
With the reference of your feedback regarding Samsung product.
We wish to inform you that your feedback is acknowledged.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd