[Resolved]  Samsung India — screen issue samsung mobile

Address:560045

I purchased a j7 pro on 1st jan 2018, not even 2 weeks into operation the screen developed purple patches. On calling the customer service lady says this is considered impact damage and will not be covered under under warranty. On calling the service center they says no stock and i need to deposit the phone with them and then they will order in case i want it repaired.

Brand new phone so why do i pay and why do i wait. I need a new replacement phone now.
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Feb 17, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Jan 16, 2018
Updated by harishbhargava
On going through the forum I guess more people have the same issue and this seems a know issue with Samsung display. wonder what are you doing about it Samsung.

Request you to be a mature brand and replace asap.
Verified Support
Jan 17, 2018
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Jan 17, 2018
Updated by harishbhargava
Harish Bhargava
[protected]@hotmail.com
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Harish Bhargava
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