[Resolved]  Samsung India — Service center changed and wrong part

Address:

Gurdaspur, Punjab, 145001

My ref no is [protected]

My washing machine is working fine but when it is wash mode water some times keeps on comming out. I launched first complaint 11 july order no [protected] and that time enginer my drain hose was changed... Then again i launched complaint because problem remained the my order no are [protected] and [protected]... Finally service engineer told me that my pcb need to be changed and it will cost more than 4000. Well as i had no option i told him to make washing mashine ok and he confirmed me after final check that with pcb change it will be fine. After 4-5 days of wait my pcb was changed he told me that bill will be given to after he visits next time. But again my problem continue as same... Again when i gave him a call and did complaint new order no[protected]... At his visit he told me thathe has to call technical team and then check waht other problem can be there.

But when i asked him that then my old pcb was fine... And it has been changed. And you charged me almost 4000+... I told him then please put my old pcb and return my money for that he said sorry but we cannot take new pcb back and as we have already made a bill. As per company rule i have sold you that part and ot connot be returned back?

Please tell me as directed by your enginer i got pcb changed. Then it is responsibly of the company that my money should be returned and my old part should be placed back.
As problem is still not solved.

Shweta bakshi
[protected]