[Resolved] Samsung India — service center damaged my mobile phone

theH

from Varanasi, Uttar Pradesh

Address:

Allahpur, Allahabad, Uttar Pradesh, 211006

On 20/july/2019, i went to service center "care & care", "samsung authorized" service with "no charging" problem, when i received my mobile phone samsung j2 (2016) on 22/july/2019, i found out that few more problem have been added to it, (1.) home button not working, (2.) microphone dead. When i reached home and inserted sim card i realized about two problems, on that very day i called about this malfunctioning, they stated that mobile will now cost rs 3800 to changed the whole board whereas i had already paid rs 400 to them for charging problem, (I do have audio recording of that conversation) i filed number of complaints on net to samsung india but no one bothered to get that problem get resolved, i spoke to call center for 30-30 min regarding problem but they haven't resolved that problem.

So for god's sake punish the offenders as soon as possible and let justice be remark of that of that.

Ticket no. :[protected]

+3 photos

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Sep 16, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd