[Resolved] Samsung India — service center denied for replace note 9 battery in warranty

Arvind kumar88

from Patna, Bihar

Address:

800014

Few days earlier my note9 lcd had broken. When i visit service center for repair my device, that time service center told me "due to note9 model, you have to also battery replace with lcd in out warranty, because its battery lithium polymer and it is inbuilt with lcd, and after switch from lcd it is not reusable, that time i dont have any issue with battery but as per service center communication i agreed for replaced battery in ow. But service center ask to 4-5 days time taken due to battery not availability in service center or where house, and my mobile is insured and i have to submit repair invoice on urgently, so i dont given time and i replaced my lcd only.
But after that my battery not giving half time backup compare to before replace lcd, also facing sometime auto restart problem.

A. K service center, ashiyana digha road, patna, 800014. This center is near to my house, when i visit there service center denied for battery replace in warranty, also unprofessional approach and executive dont know how to talk. Pathetic after sales service from samsung.

One thing is told samsung to me"when take money for replace battery, then service center easily battery replaced with lcd without any issue in battery and to tell so many policies to take money for replace battery with lcd without any damage or misuse in battery, and when i am facing problem with battery then service clearly denied for replace battery.

I expent 70, 000 for this handset, and that kind of two types of service, if you are agree to pay money then without any problem any part can changed, and when you are facing problem then you have to harrassed. Iam feel like cheated, very frustrated with samsung service policy.
What is samsung customer policy?
Where is samsung promised best customer service in the world?
Where is samsung customer satisfactory???

If samsung realy cares our valuable customer then replaced my battery in warranty without impose any policy without delay

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Feb 10, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Verified Support

Jan 08, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Jan 08, 2019

Updated by Arvind kumar88 Name- Arvind kumar
Mob- [protected]
Email- [protected]@gmail.com
Service center-A.K service patna, 800014