[Resolved]  Samsung India — service center made issue worse custref# [protected]

Address:	Ahmedabad, Gujarat, 380007
Website:	www.samsung.com/in/support

We are getting harassed in this heat without refrigerator (Sg629epnsh/xtl) from nearly 2 months by service center in ahmedabad. Instead of repairing our refrigerator they broke it completely. Below are the turn of events
- on april 4 we lodged a complain that our deep freezer is not getting proper cooling. The fridge compartment was working perfectly fine.
- within few days a technician came and without even opening the fridge or checking gas pressure told that refrigerant gas needs to be filled.
- on 6th april repairman came and filled the gas and changed some parts, and charged us 2035/- attached is copy of the receipt.
- but nothing changed, we had the same issue, so we made another complaint on 8th april.
- after that 2-3 times different technician came and did some things and then our fridge compartment also stopped working.
- they said they will have to take to factory to check and took it.
- after 10 days and numerous calls, our refrigerator was returned saying problem is solved. But it was completely not working and was damaged by the service center.
- we lodged another complaint, this time another technician came did some things, still same issue.
- they again took the refrigerator to factory for checking.
- after another 10 days and numeros calls it was returned saying that they cannot fix the refrigerator.

Product serial number: b80241as400043x
Customer reference number: [protected]
Tracking no: [protected], [protected], [protected]

How can a company like samsung not repair 8 year old refrigetor? Apart from doing repair samsung service center damaged our refrigerator completely, it now does not work at all. If they were not capable of repairing it, they should have told form the beginning. What was the point of harassing us from nearly months and then damaging our refrigerator to the point where it is not operable at all. Please do some thing.