[Resolved] Samsung India — service centre misbehaviour

aps gill

from Jabalpur, Madhya Pradesh

Address:

Jabalpur, Madhya Pradesh, 482001

"worst service"
Recently i purchased j7 model and found my mobile charger cable is not working properly, when i reported same to service centre, they replied i need to submit my handset for 3 days to get new charging cable, and staff want me to sit for 1 to 2 hour to find weather cable is in stock or not at local level. This is worst experience of any product service.
Need contact details to resolve this issue.
Or else i will file case.in consumer. Court and upload this video in public sites.
All issue happened at russel chouk service centre if jabalpur m. P.482001

Was this information helpful?

No (0)

Yes (0)

Dec 31, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd