[Resolved] Samsung India — Service centre not returning my mobile after repairing. (Fraud) | |||
I bought Samsung Galaxy E7 on March 2015.. And due to overheating on charging, it's display got damaged, on 20th May. {this was the Manufacturing fault as it was heating alot since starting (Charger also), i also complained about that in the service centre on April} Then, they said that you have to pay because display need to replaced. The owner of service centre ask me to pay 7100 for new display... He returned my mobile on 7th june 2015 (working condition) but the display is not properly instaleed by service centre, so i called him... he said me that i will take it to jaipur to fix this problem... But again the problem is not solved(the display is moving from the corrners) then after few day, the mobile stopped working.. i take it to service centre, The service centre owner again ask me to pay... Why i pay again and again... Now the day of submission to srvice centre was 10th July... Till now He has not returned my mobile, Its about 7-8 months... I want my mobile back in working condtition... I already filed a compaint in consumer court, 9 months ago... But when there is no responce from there .. so i paid fir new display... Was this information helpful? | |||
Complaint marked as Resolved
Samsung India customer support has been notified about the posted complaint. Verified Support Feb 24, 2016 Samsung India Customer Care's response Dear Sir, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Jitendra Singh Customer Experience Samsung India Electronics Pvt Ltd (SW Asia RHQ) | |||
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