[Resolved] Samsung India — Service engineer negligence about problem, and without resolving closed the call...

NNeha Saxena

from Meerut, Uttar Pradesh

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	Samsung

Hi, i am from noida and raised my complaint for washing machine which was not working and under warranty on 22nd feb. 2017.

After that service engineer visited my home and inform about problem, without resolving it and change the accessories he just reverted to his service center team for close the complaint and shown it resolved.

I chased that service engineer multiples times. And again made the complaint on 25th feb 2017. He again given me time to come but still not resolved the problem and gone away by saying that on coming 28th feb it will be done.

We are facing much trouble and regular follow ups also waste our time and money...

So bad services, no time value of customers...

Regards
A dissatisfied customer, noida [india]...

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Mar 28, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)