[Resolved]  Samsung India — service request vide no. [protected]-manufacturing defect in samsung s10

Address:

A-13/2a, Rana Pratap Bagh, New Delhi, Delhi, 110007

I am sachin bhola, resident of a-13/2a, rana pratap bagh. I am writing this mail to highlight the serious issue i am facing in the touch screen of samsung s10.

I recently purchased samsung s10 from banwari lal & company for inr 66900/- vide invoice no. 3846 dated 26th march, 2019. Along with this, for extra protection of the phone, i had also purchased samsung s10 clear view cover for inr 3000/- vide invoice no. 3914 dated 31st march, 2019.

That since its purchase, i am facing issues with its performance which has restricted me of availing full benefits out of it. That i received an utter shock in the morning of sunday i. E. 26th may, 2019 when i noticed a “white broad light” appeared magically at the bottom of the screen. However the phone was kept without any such light at the night of saturday i. E. 25th may, 2019 but the magical light appeared automatically on sunday.

Having purchased an expensive mobile phone, i immediately visited the samsung service station i. E. Maa vaishnavi eservices pvt ltd. Having its office at 101, first floor, 11 central market, jeet building, deep cinema, ashok vihar, phase-1, opposite pnb, delhi-110052. The customer care executive mr. Govind without checking the phone straight away came to a conclusion and informed me that the said light is coming because of damage in the screen as the phone might have fallen on the floor. I explained him the entire thing, told him that my phone was never fallen on the floor, showed him the samsung s10 clear view cover and particularly showed him that there is no mark/scratch either on the screen, body of the phone or on the cover. (Photos of phone attached for reference). It came to me as a surprise when a screen of phone is showing these kinds of vibrant colours without any damage on the exterior body and clear view cover which clearly goes on to proof that there was some manufacturing defect in the phone itself that is why it was also not performing up to the expectation from the date of its purchase and encountered this thing in the screen within a span of two months from its purchase.

I immediately disputed the same and told the customer care executive that a person of prudence will never trust on your version i. E. The white broad light is because of damage in the screen. That the sudden and magical appearance of white broad light is because of inherent manufacturing defect in the phone and the samsung/samsung service centre cannot in any manner shift the burden of same on to the customer. That mr. Govind told me that the said issue will not be covered under warranty and the same will be done on chargeable basis and suggested me an estimate of inr 18500/- for replacing the screen. The same was also objected by me as the same has not occurred due to my acts/omissions but because of inherent manufacturing defect. I also dispute the remark of service engineer wherein he mentioned that the unit is “out of warranty” whereas it is only 2 months, today, from its purchase.

After discussing the same at length, mr. Govind requested me to give some time so that necessary approvals for replacing the same be taken from their corporate office/head of service department at samsung and accordingly prepared service request vide no. [protected] dated 26.05.2019 time 12:33:20.

Through this mail, i humbly request you to take kind attention on this issue and resolve, either by replacing the entire phone set or by refunding the entire money, within a period of one week from today, failing which i shall be forced to take appropriate legal actions available to me under law.

Regards
Sachin bhola
Advocate & company secretary
[protected]/[protected]