[Resolved] Samsung India — side by side refrigerator rs554nrua1j not cooling

Amberswarnakar

from Jabalpur, Madhya Pradesh

Mar 12, 2018

Address: 495001

Hi,
I have purchased samsung side by side refrigerator rs554nrua1j last year it's not even 14 months and it's stopped cooling.
We tried reaching to the service team but no response since last two days.

I have read the some complaint about the product looks like it's a faulty device only.
Having such huge price it should already work for 4-5 years.

I don't want to pay any more in this product samsung should take it back. The product is disappointing.

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Apr 13, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Mar 04, 2018

Navdeep Kundu's response SD card not working

Verified Support

Mar 13, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Mar 15, 2018

Updated by Amberswarnakar Here is the number on complaint
[protected]
Complain number- [protected]

An engineer visited and open the fridge apart and fixed again, issue still exists.

The cooling did work for 14-15 hours after engineers visit but again
The fridge looks almost dead.

It seems to me as this piece is faulty.

May 01, 2018

Updated by Amberswarnakar This is not resolved yet, no one from Samsung contacted out of this complain this is FAKE

I am going to submit another complaint

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Comments

Navdeep Kundu

from Mustafabad, Haryana

Mar 13, 2018

Not working

Samsung India Customer Care's response, Mar 22, 2018

Verified Support

Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Amberswarnakar

from Jabalpur, Madhya Pradesh

Mar 15, 2018

Here is the number on complaint
[protected]
Complain number- [protected]

An engineer visited and open the fridge apart and fixed again, issue still exists.

The cooling did work for 14-15 hours after engineers visit but again
The fridge looks almost dead.

It seems to me as this piece is faulty.

Samsung India Customer Care's response, Mar 22, 2018

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd