[Resolved]  Samsung India — Smart phone

Address:	560043
Website:	samsung customersupport

I am Shiva here I have brought Samsung mobile J7 6 model my IMEI No : [protected] from reliance digital on 13th August 2016. i was having the hearing sound of a call volume was very low, i have visited same day to reliance digital but they said by default J series mobile sound will be very low,
but when i have checked the same model in different outlet the hearing sound of a call was louder than my mobile. and i have visited Samsung service center they were also not responded properly. later i was facing a problem of battery touch is not working properly.

after that i wrote a mail to customer care and they requested to visit service center once again and i visited they said there may be a software issue and they updated and handed over the device. in spite of software update i was facing again the same problem and then i visited once again to the service center again they said they have checked the hardware of the mobile there is no problem and they updated the software. later also i was having the same problem.

again i wrote the mail to customer care said that you visit once again to service center informed to customer care that already i have visited 5 times to the service center and from customer care they you do final visit and they requested to give mobile for observation if at all the problem is not resolved they will go to next level and i informed them that i don't have any other stand by device. "They said once you handed over the device they will give stand by device to use regarding this already they have communicated to service center request to meet Mr. Jithendar Singr/ Sampat Kumar. i visited service center on 23rd September 2016 at 11.15 AM in Sri Ventures cmh indiranagar bangalore while handing over the device i requested for stand by device they said it is not available with them and said to executive customer care requested give mobile for observation, and i visited the service center in evening By 6.50 PM met Mr.Jithendar & Sampat kumar they said device is not ready they need to change the parts of the mobile so they have placed the request for mobile parts once it is received they repair and handover the device. but they will confirm me only by monday afternoon about the device when it will be ready.

I have asked them if any parts need to change why you person have not informed to me, but Mr.Jitendar said when mobile is under warranty we will not inform to customer for changing of any parts. there is no clause for service center to tkae mobile for observation & I requested at least basic mobile as stand by device until my mobile get repaired he said he can only sympathise on me and he will not help me in this case. and he said he has not received any communication from customer support nor customer care regarding my concern said if you want you can file a FIR at police station he is not bother about that.

if you have any problem you speak to customer care. he is not concern with this.

Before visiting the service center i have sent a mail on 23rd sept 2016 10.22. am to Samsung service center about stand by device and mobile is given for observation, i have received the system generated acknowledgement mail also for my mail.

i have called customer care they said, regarding stand by device no complaint is registered & no mail is also received against the same.

This is the way Samsung is treating customer while their visit & call.

Regards
Shiva
[protected]