[Resolved] Samsung India — smart watch got dead due to software update installation | |
I have given my samsung gear 3 smart watch for repair which got dead after a software update. Job sheet no -[protected]. The technician here in service centre has confirmed that due to the software update installation, motherboard of the watch is dead and needs to be replaced. My question is why should i pay if motherboard was dead due to software update installation. This is not at all done. I understand that my product is out of warranty and is not purchased in india but then who is responsible if software update is destroying the motherboard. This seems like a case of forgery where you will provide such updates so that device is dead and you can make money by repairing it. I don't want to pay for mistake of someone else. I will even throw away the watch and my note 8 phone and never further use samsung products due to loss of trust in samsung products. Was this information helpful? | |
Feb 8, 2019 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jan 08, 2019 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |
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