[Resolved] Samsung India — soundbar purchased from samsung is non repairable

amitkemani

from Delhi, Delhi

Address:

New Delhi, Delhi, 110096

Dear sir/madam, i bought samsung sound bar in may 2017 but it became out of working in june 18. When i filed a complaint in samsung then i got the response from the customer care that the company does not have the enough technology in india to repair it and i will have to replace the entre subwoofer at an esto naye of 4300. I am surprised that a billion dollar company doesnt have enough technology in india to repair the product and passing on the burden of replacement on the customer.

Please help me in resolving this issue and tell the company to repair the product or replace at the repairable cost.

Below option to select the sound bar is not there and i am selection tv option.

Regards
Amit
[protected]

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Jan 7, 2019

Complaint marked as Resolved

Thanks team for helping me in resolving this issue. Samsung has agreed in replacing the product at 14 percent cost only. Thank again for help me in getting justice.

Samsung India customer support has been notified about the posted complaint.

Dec 22, 2018

Updated by amitkemani Dear sir/madam, i bought samsung sound bar in may 2017 but it became out of working in june 18. When i filed a complaint in samsung then i got the response from the customer care that the company does not have the enough technology in india to repair it and i will have to replace the entre subwoofer at an estimate of 4300. I am surprised that a billion dollar company doesnt have enough technology in india to repair the product and passing on the burden of replacement on the customer.

Please help me in resolving this issue and tell the company to repair the product or replace at the repairable cost.

Below option to select the sound bar is not there and i am selection tv option.

Regards
Amit
[protected]

Verified Support

Dec 24, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Dec 24, 2018

Updated by amitkemani Hi Samsung team,

Thanks for your message. I am waiting for your positive response on my complaint.

Verified Support

Jan 08, 2019

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
Thanking and assuring you our best services always.

Jan 08, 2019

Updated by amitkemani Thanks team samsung and consumer complaints department.